Frequently Asked Questions
Please find some of the more common questions we are often asked.
If you smell gas or are worried about gas safety, you can call the national grid on 0800 111 999 at any time, day or night. Your call will not cost you anything. Just pick up the phone, dial the number and you will be put through to a trained operator who will take all the details.
We accept cash, cheque, credit and debit cards. We also accept bacs payments details of this can be found on the bottom of your invoice.
By all means. Any outstanding invoice can be paid with credit card or debit card by calling 0300 1240 933.
Regular maintenance is essential in order to ensure your appliances safety and to maximise its efficiency.
In the event of a power-cut, if your boiler does not come back on-line, try the following:
Try pressing the reset button.
Turn your boiler thermostat to zero and then bring it up to temperature.
Failing this please call the office on 0300 1240 933 to make an appointment for an engineer to visit.
Have you tried pressing the rest button? If a boiler does not respond to the reset button, or repeatedly fails, please call our office to arrange a mutually convenient appointment, and one of our qualified engineers will attend to resolve the problem.
Any bookings can be confirmed by e-mailing firstname.lastname@example.org
If you have received a letter from us regarding your service, you can call our office on 0300 1240 933, or you can send us an email to email@example.com, giving the date of the service and your name and address and it will be automatically confirmed for you. You will receive confirmation by return that this has been done for you.
After your initial service with MYG Servicing you will receive a reminder annually that your boiler is due for servicing. If not, give us a call and we can advise when your service is due.
We recommend your boiler is serviced yearly. This will ensure your boiler is working at maximum performance and safety.
A quotation will be with you as soon as it is ready for sending. Should you have any queries then we ask that you call our office on 0300 1240 933.
A visit will be made to your property FREE of charge and will then produce a tailor-made quotation for works.
Heating systems vary in price depending on your individual circumstances. Why not give the office a call and arrange a survey? We are unable to give a figure over the phone as a site visit will need to be made.
As a company we mainly install Worcester Bosch boilers, however we can install all main manufacturers´ boilers, e.g. Ideal, Baxi, Potterton & Ariston this ensures that when the boiler needs maintaining, or if parts are required they are readily available, which is very important if the boiler is a combination boiler.
Yes we install a number of water softeners depending on the needs of the property. We would need to attend to carry out a site visit in order to provide a quotation for these works.
We will only commission boilers that have been installed by MYG Servicing.
Yes, we are Gas Safe registered for any work on Natural gas or LPG. We are also Oftec registered for Oil.
As a Landlord with a tenanted property it is your duty to carry an annual gas safety check and maintain any gas appliances. You also have responsibility for your electrics. Every five years your property should have a periodic inspection (PI) to ensure your electrical circuit is working to its maximum safety and efficiency.
Once you have an appliance serviced by MYG Servicing, you will be offered a reminder of when your service is due on an annual basis. This makes you a priority customer without a contract. If you are on our database showing regular servicing, we will endeavour to fit your service in before any new customer, we will also aim to attend to any breakdown call within 48 hours. Whilst we try an offer this service to all our customers, it is not always possible, and at very busy times it means we have to say no to new customers.
MYG Servicing Office and phone lines are open Monday- Friday 8:00am- 4:30pm. If you call our office out of these hours then we have an answerphone message facility and someone will call you back. We also have a duty engineer working on Saturday mornings.